Joint Commission Certified · Healthcare Staffing Services
Joint Commission Safety & Complaint Reporting Policy
Applies to all CatSol healthcare professionals, staff, and contractors · Last reviewed: November 2026
Our Commitment to Quality Care
Catalytic Solutions (“CatSol”) is committed to the delivery of safe, quality patient care by the healthcare professionals we place. CatSol complies with The Joint Commission’s standards for Healthcare Staffing Services and has achieved Joint Commission Certification for Healthcare Staffing Services.
All CatSol healthcare professionals and staff members are encouraged to raise concerns about patient safety, quality of care, or potential violations of professional or ethical standards — without fear of retaliation.
How to Report a Safety or Quality Concern
Healthcare professionals, clinical staff, patients, and facilities can report concerns about safety, quality of care, or compliance in any of the following ways:
- Report to CatSol management. Contact your CatSol recruiter or supervisor, or reach our office at 214-736-2179 or info@catsol.com. Reports may be made verbally or in writing. CatSol investigates every concern and takes corrective action where appropriate.
- Escalate if the concern is unresolved. If your concern is not resolved to your satisfaction, or you believe there is an imminent risk to patient safety, you may contact The Joint Commission directly.
- Contact The Joint Commission directly — at any time. You do not need to report to CatSol first, and you do not need to notify CatSol that you have done so.
Joint Commission Contact Information
Concerns about patient safety or quality of care that have not been resolved by CatSol may be reported directly to The Joint Commission:
The Joint Commission — Office of Quality and Patient Safety
Online: Report a Patient Safety Concern or Complaint
Phone: 1-800-994-6610
Email: complaint@jointcommission.org
Reports to The Joint Commission are handled confidentially. CatSol cannot and will not interfere with any report made directly to The Joint Commission.
Non-Retaliation Policy
CatSol prohibits retaliation of any kind against any individual — including healthcare professionals, clinical staff, employees, contractors, and clients — who, in good faith, reports a safety concern, quality-of-care issue, ethical violation, or compliance concern to CatSol management or directly to The Joint Commission. No disciplinary, employment, assignment, or contractual action will be taken against anyone for making such a report.
Any CatSol employee, manager, or representative who retaliates against an individual for raising a safety or quality concern in good faith is subject to disciplinary action, up to and including termination.
If you believe you have been retaliated against for reporting a concern, contact CatSol management immediately, or report it directly to The Joint Commission using the contact information above.
About Our Joint Commission Certification
The Joint Commission is an independent, not-for-profit organization that accredits and certifies health care organizations and programs across the United States. Its Healthcare Staffing Services certification evaluates staffing firms that place healthcare professionals against national standards for quality and safety.
Certification confirms that CatSol meets those standards across credential and license verification, competency assessment, orientation and training, performance monitoring, and ongoing quality improvement — accountability we owe to our clinicians, the facilities we serve, and the patients in their care.